IIT Kanpur PhD · UX Research · Design Ops
UX Research & Design Ops Lead at Jio Platforms. PhD & M.Des from IIT Kanpur. Defining experience standards, driving design system research, and embedding user insights across India's largest digital ecosystem.
Selected Work
Case Studies
Design Ops · Jio Platforms
Driving JDS integration, CX audits, and a Research Centre of Excellence — aligning design operations across 30+ Jio products and 400M+ users.
AI · Design Ops · Automation
Replaced fully manual compliance reviews with a Claude + Figma MCP pipeline — cutting audit time from days to ~10 minutes for 32+ product teams.
UX Research · Product
Beta-to-launch UX research — usability testing, heuristic evaluation, and competitor analysis across multiple product versions.
UX Research · Design Systems
33+ research studies shaping the Jio Design System — improving DS adoption by 35–50% and reducing designer onboarding from 2.5 hrs to 1 hr.
Supporting Work
UX Research · FinTech
Destructive action psychology, fear & trust research, feature evaluation, and journey audits for Jio's smart financial platform.
Brand Identity · UI Design
Brand identity and UI audit — colour system, JioType typography, navigation patterns, and accessibility standards compliance.
Capabilities
About
UX researcher and design operations lead with 6+ years driving organisation-wide experience standards, research frameworks, and design quality across India's largest digital ecosystem.
6+
Years in UX & Design Ops
33+
Research Studies
400M+
Users Impacted
21+
Int'l Conferences
Education
2019 – 2023
Doctor of Philosophy
IIT Kanpur
Handheld AR Games · UX Design Patterns
2019 – 2021
Master of Design
IIT Kanpur
Design · Human-Computer Interaction
2014 – 2018
Mechanical Engineering
Nagpur University
Engineering Foundations
Currently
UX Research & Design Ops Lead
Jio Platforms Limited — India
At Jio Platforms, I lead UX audits across 10+ products, defined the One Jio Experience Framework (15 actionable standards), and partner with Product, Design, Engineering, and Leadership to embed research into roadmaps.
Before Jio — Project Associate at DRDO and doctoral researcher at IIT Kanpur, publishing in Springer journals and deriving 10 validated UX design patterns for AR games.
Academic Award · IIT Kanpur
Academic Excellence Award
M.Des 2019–21 · Awarded for outstanding research contributions
Co-Author
A Textbook of Mathematics
Published academic textbook
Sports · IIT Kanpur
Volleyball Team Captain
Captain, IIT Kanpur Volleyball Team · Inter-IIT Sports Meet
Published Research
UI Guidelines for Cultural Sensitivity in Indian Handicraft Interfaces
Design in the Era of Industry 4.0 · Springer
Deriving Design Patterns for Handheld Augmented Reality Games
Design in the Era of Industry 4.0 · Springer
An Empirical Study on Human-Centric UX Design Principles and Design Thinking
European Academic Research
International Exposure
Presented research at 21+ international scientific conferences and congresses across Europe, Asia, and the Americas — covering innovation technology, social sciences, applied research, and design.
Currently open to
Resume
Dr. Pushkar Pandey
UX Research Lead · Design Ops · Experience Strategy · AI-Powered Design Quality
PhD & M.Des from IIT Kanpur · 6+ years · 33+ studies · 350+ participants · 30+ Jio products · 400M+ users
Available formats
Portfolio Resume (PDF)
Visual, detailed — for recruiters & interviews
ATS-Friendly Resume (DOCX)
Plain text, ATS-optimised — for job applications
Both formats are ATS-compatible. The DOCX version is optimised for applicant tracking systems.
Let's connect
Open to conversations about UX research, design ops, experience strategy, or bold ideas.